FAQ

Frequently Asked Questions



  • HOW LONG DOES IT TAKE TO MOVE?

    Every time you move, there are several factors that determine the total time it takes to complete your move. How long does it take to move your house or apartment? Here are a few factors:

    • How many boxes.
    • How much furniture
    • How many odds and ends (unpacked items)
    • How many flights of stairs
    • Size of elevator.
    • Long hallways/long carry out to the truck
    • How many items need to be disassembled & reassembled.
    • How close we are able to park the truck to your location.

    When Planning for the cost of your move it’s important to understand whether or not your move fits within the average move. Remember, an average will contain people who are moving furniture only as well as those with a full house. The following is what we have found to be the average amount of time it takes to move:

  • DO I NEED TO REMOVE ITEMS FROM DRESSER DRAWERS?

    Customers can leave items in drawers, except breakable's (or small objects that it could fall out, i.e. change, paper clips, etc.) because we pad & plastic wrap all furniture. This not only saves time because we are moving less boxes but saves space in the truck as well – both of which save you money!

  • AVERAGE TIME FOR YOUR MOVE?

    Studio/ 1 Bedroom (600sf)          2-3 Hours (2 movers)

    2 Bedrooms (800sf)                      3-5 Hours (2-3 movers)

    3 Bedrooms (1300sf)                    4-6 Hours (2-3 movers)

    4 Bedrooms (1800sf)                    6-8 Hours (3-4 movers)

    5 Bedrooms (2000+sf)                 8-10 Hours (4-5 movers)

  • WILL YOUR COMPANY PROVIDE INSURANCE FOR MY MOVE?

    We provide basic shipping insurance valued at $.60 per pound required by state law. However, our cargo insurance covers up to $25,000 in case of complete loss, and our General Liability covers up to $1,000,000. Please be sure to check over our policies and procedures/ limits of liability.

  • WHEN DOES THE CLOCK START AND END?

    We start your move time from the moment we arrive at the first pick up location until the last item is unloaded off the truck at the drop off location. Long distance moves out of our service area are charged a flat fee, you will be informed of this ahead of time.

  • WILL YOU ASSEMBLE/DISASSEMBLE FURNITURE?

    Furniture assemble/disassemble is included in the hour or flat rate. It does add time to the move but we are more than happy to do this for you free of charge.

  • WHAT IS INCLUDED IN THE HOURLY RATE?

    Our hourly or flat rate includes movers, 24′ truck, and all supplies needed including furniture pads, plastic wrap, dollies, straps, tools and more. Our hourly or flat rate does NOT include boxes or packing paper.

  • DO YOU MOVE PIANOS, GUN SAFES, ETC..?

    This is all on a case-by-case basis. We do move most upright pianos with no problem. We typically contract out a company for baby grand pianos and so on. We are able to move gun safes but will need specifications about the particular model you are needing moved.

  • WHAT IS THE CANCELLATION POLICY?

    We do require a 72 hour advance notification to cancel your scheduled move in order to receive your $75.00 deposit refund.

  • HOW WILL YOU BE CHARGED FOR TRAVEL TIME?

    Local moves will not be charged travel time to or from our office, the time between both pick up/drop off locations will remain on the clock.

  • STATE LAW ITEMS WE DO NOT MOVE

    According to state law we cannot move live plants, animals, guns or ammunition, or anything that could be considered flammable.

  • SHOULD I TIP THE MOVERS?

    Like any service industry a tip is not required, but it is certainly appreciated.

    HOW MUCH SHOULD I TIP THE MOVERS?

    Once again the guys appreciate anything, but a good guideline is about $5-10 an hour per mover.

  • IS THERE A MINIMUM NUMBER OF HOURS OR A MINIMUM CHARGE?

    There is a two hour minimum on all local moves in the DFW service area.

  • WHAT IS THE PROCEDURES IS A DAMAGE OR LOSS OCCURS?

    While we hope this does not happen, accidents unfortunately happen from time to time. If you need to make a claim we ask you to report any and all claims within 3 days of your move. Email description and photos of all damages to claim via moving@ammovingcompany.com

  • ARE YOU LICENSED AND INSURED?

    AM Moving Company, LLC is fully Licensed Bonded, and Insured for your protection.

  • WHAT ARE THE PAYMENT METHODS?

    We require a $75.00 deposit payable by credit card when booking your move date. Payment due at completion of move or delivery can be made using credit card, personal check, cash, certified check or money order . Other payment options  can be arranged with your mover in advance. If your employer is paying for the move, your employer may pre-arrange to be billed via invoice. Be sure to have this all worked out prior to your packing and loading day.

  • WHEN IS THE BEST TIME TO MOVE?

    The busiest time for moving companies is in the summer (Peak Season) from May 15th to Sept. 15th . The end of the month has a higher volume of moves, people tend to move out before next month's rent is due. Being flexible for your pick up and delivery time frame will help dispatch to properly coordination drivers, crew members and a truck to accommodate your move.

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